ShineByThree is committed to guiding you through every step, from browsing to buying. However, it's essential to understand that all transactions take place on our partner websites, not on ShineByThree itself.
Since all ShineByThree purchases are made directly through our retail partners, returns are also handled by those retailers. If you need to start a return process, please reach out to the retailer's customer service team. Most retailers have a "Shipping and Returns" section on their website, which can offer guidance.
As transactions are exclusively processed on our partner websites, returns should be directed to the retailer from whom the purchase was made, not to ShineByThree.
It's advisable to retain the package, packing list, and receipt for your records. Typically, return instructions are included within the package from the retailer.
ShineByThree is committed to aiding you through every step, from browsing to purchasing. However, please note that all transactions take place on our partner websites, not on ShineByThree itself.
Refunds are typically handled by the retailer upon receipt of the returned item(s). For any questions or concerns regarding reimbursement, we advise reaching out to the retailer directly.
At ShineByThree, we endeavor to collaborate only with retailers who prioritize customer satisfaction, thereby minimizing the occurrence of such issues. If you encounter extended wait times when contacting the retailer's customer care team, it's likely due to a high volume of inquiries. To expedite a response, we suggest reaching out to the retailer by phone rather than email.
If you still face difficulty receiving a response, please feel free to contact us and bring the situation to our attention. We are dedicated to delivering the finest shopping experience possible and are ready to assist you.